General

General

8 Articles / Last Updated: April 26, 2018

Envato Integration

If you want to allow tickets only for customers with valid Envato support, you will need to do two things: To connect your Envato account with Support HubTo add your own Envato application to Support HubConnecting your E...

Converting E-Mails to Support Tickets

As soon as you create your Support Hub account, an email address is automatically created for you and it has the following format: your_account_subdomain@mail.support-hub.io  This email address will be used for sending e...

Create Support Categories from Envato Items

To be able to provide the support and actually be able to use the Support Hub, you will need to create support categories. However, if you have a lot of items on ThemeForest or CodeCanyon, creating those categories manua...

How to set up your custom domain

When you create a Support Hub account, your help desk will be available at the support-hub.io subdomain you chose during the sign-up process. This means that if you select a test subdomain on sign-up, you will be able to...

Source Code Formatting

If you want to include a properly formatted source code into your response or article, all you need to do is to click the magic wand icon (the first one in the toolbar) and select a code block from a drop-down. The code...

MailChimp Integration

Support Hub allows you to connect your account with MailChimp so you can easily subscribe any customer, or multiple customers at once, to your MailChimp lists. Of course, the integration is pretty simple, and all you nee...

Quick Article Linking

From now on you can quickly link articles by typing /a/ and selecting the article from the list of articles that will appear.  If you are writing a new article, all the articles that will appear in the list will be scop...

Managing Customer MailChimp Subscription Status

Through the Support Hub integration with MailChimp, you are able to manage the subscription status for your customers directly from Support Hub.  Subscription status can be managed for each customer individually, as well...